Veterans Affairs Secretary Robert McDonald on Monday compared the length of time veterans wait to receive health care at the VA to the length of time people wait for rides at Disneyland, and said his agency shouldn't use wait times as a measure of success because Disney doesn't either.
"When you got to Disney, do they measure the number of hours you wait in line? Or what's important? What's important is, what's your satisfaction with the experience?" McDonald said Monday during a Christian Science Monitor breakfast with reporters. "And what I would like to move to, eventually, is that kind of measure."
McDonald's comments angered House Speaker Paul Ryan, who tweeted out Monday afternoon, "This is not make-believe, Mr. Secretary. Veterans have died waiting in those lines."
Earlier today, Veterans Affairs Secretary Robert McDonald dismissed criticisms of the wait times at facilities for veterans by saying they don’t “measure the number of hours you wait in line” at Disney either.
Well, guess what. Disney responded, and they apparently take their lines very seriously.
Yes, Independent Journal reporter Benny Johnson reached out to Disney for comment about what McDonald said. Here’s what a spokesperson told him:
We take wait times very seriously. We continually push the boundaries to give our guests the best experience possible. A large team of highly trained industrial engineers are tasked with improving our guest’s experiences, from transportation, to guest flow, to ride comfort and certainly wait times.
And as the spokesperson pointed out, they make sure to put interesting things (like little interactive games and other things to capture your attention) around the lines so that you’re not grumbling the entire time.
And on top of that, Disney actually has an entire guide online on services for guests with disabilities who are unable to wait on line for very long.
So yes, they’re very serious about accommodating disabled people. It would be great if the VA remembered to do that all the time…