WASHINGTON — U.S. Department of Veterans Affairs’ (VA) Undersecretary for Benefits, Dr. Paul R. Lawrence, reported on his organization’s performance for the third quarter of fiscal year 2019 in a livestream broadcast today.
The Veterans Benefits Administration (VBA) provides disability, education, and other forms of benefits earned through military service.
“Being open and transparent about how VBA measures up against its quarterly targets continues to build trust between VA and those we are dedicated to serving,” said VA Secretary Robert Wilke. “VA’s Benefits Administration lays it all on the table, highlighting the organization’s accomplishments, opportunities for improvement and plans for ongoing initiatives.”
VBA met or exceeded this quarter’s targets in the majority of its business lines. In the last eight weeks of the quarter, VBA completed more than 261,000 disability compensation claims, which is above the eight-week cumulative target of 255,000. For the entire quarter, VBA completed nearly 351,000 of these claims exceeding their target of 335,000. This was done in an average of 105 days, which is above the longstanding goal of 125 days to complete these claims.