On Monday, I made some remarks on how we’re working to improve
Veterans' satisfaction with the care they receive from VA. It was never
my intention to suggest that I don't take our mission of serving
Veterans very seriously.
In fact, improving access to care is my number one priority and the
priority I have set for the entire department. For the last two years,
the huge majority of VA employees have worked tirelessly to improve the
timeliness of the care and benefits we provide to Veterans.
As I've told Veterans Service Organizations, Members of Congress, and
myriad other groups of Veterans stakeholders, our goal is to ensure VA
becomes the Number 1 customer-service organization in government.
To do that, we are following many of the best practices of private
sector health care providers and exceptional customer-service
organizations.
At VA we take our mission of caring for those who "shall have borne the
battle" very seriously; we have the best and most noble mission in
government.
If my comments Monday led any Veterans to believe that I, or the
dedicated workforce I am privileged to lead, don't take that noble
mission seriously, I deeply regret that. Nothing could be further from
the truth.
As we approach the Memorial Day holiday and pay tribute to the
sacrifices of courageous men and women who placed the interests of
others above their own, we at the VA remain focused on our mission to
care for those who bravely served our Nation.
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