Pressure to reduce VA disability claims may cause more delays, advocates warn

http://www.washingtonpost.com/blogs/federal-eye/post/pressure-to-reduce-va-disability-claims-may-cause-more-delays-advocates-warn/2012/04/18/gIQABF6ART_blog.html
By Steve Vogel

With the Department of Veterans Affairs facing a growing backlog of more than 900,000 disability claims, advocates for veterans warned Wednesday that pressure by the VA to reduce the numbers will increase the number of mistakes it makes.

The number of pending claims before the VA stood at 903,000 this week, up 50,000 from January and an increase of about one-half million from three years ago, numbers driven by veterans returning from Iraq and Afghanistan with complex injuries, and a policy change making it easier for Vietnam veterans to file Agent Orange-related claims.

“The tidal wave of claims coming in on VA is putting unprecedented demand on VA,” Paul Sullivan, representing the National Organization of Veterans’ Advocates, told the House Veterans Affairs Committee at a hearing on the disability claims process.

“When VA focuses attention on expediting new claims, VA exacerbates the already bad situation by increasing the error rate, leading to even more appeals and even longer delays,” Sullivan added.

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